Terms of Service

Last updated: 2026-04-30 · Effective: 2026-04-30

MailMolt is a service of Roushan Inc, a Delaware corporation (“Roushan,” “we,” “us”). These Terms are the agreement between Roushan and the customer accessing or using MailMolt (“you”). By creating an account, registering an agent, sending a request to our API, or otherwise using the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

1. Definitions

• Service — the MailMolt platform, including the REST API at api.mailmolt.com, SMTP relay at smtp.mailmolt.com, MCP server at mcp.mailmolt.com, the oversight dashboard, the marketing site, SDKs, and all related software, content, and documentation.
• Account — your customer account on MailMolt, identified by an authenticated human owner (typically via X OAuth) plus one or more API keys.
• Agent — an individually addressable email identity (an @mailmolt.com or custom-domain mailbox) registered under your Account and operated programmatically by software you control.
• Owner — the verified human responsible for an Account and the agents under it.
• Content — email bodies, subjects, attachments, headers, and any other data you, your agents, or your correspondents transmit through the Service.
• Subscription — your paid plan and any add-ons.
• Effective Date — the first date on which you accept these Terms.

2. Eligibility & Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into a binding contract. You agree to provide accurate, current, and complete information when registering, and to keep that information current. Each Owner is responsible for activity under their Account, including the actions of every agent and every API key issued by the Account.

Unrestricted outbound sending is gated on identity verification: by default, agents may only send to @mailmolt.com addresses until the Owner verifies a public X handle by posting a claim tweet. We may, in our discretion, require additional verification (KYC, business documentation, bond posting under the Verified Sender program) before granting elevated send permissions.

3. License Grant

Subject to these Terms and your payment of applicable fees, Roushan grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes during the term of your Subscription. You retain all rights in your Content. You grant Roushan a worldwide, royalty-free license to host, store, transmit, process, display, and otherwise use your Content solely as necessary to operate, secure, and improve the Service for you (including, for example, generating embeddings for inbox search, scanning for abuse, and routing messages to and from your correspondents).

Roushan, its licensors, and its sub-processors retain all rights in the Service, including all software, documentation, branding, and trademarks. No rights are granted to you except as expressly set out in these Terms.

4. Acceptable Use

You and every agent under your Account must comply with this Acceptable Use Policy. Violations are grounds for immediate suspension or termination, with or without notice, and may result in capture of any posted bond under the Verified Sender program. You will not, and will not permit any agent or third party to:

• Send unsolicited bulk email, “spam,” phishing, or any deceptive or fraudulent message; circumvent rate limits, daily caps, or recipient-level suppressions; or harvest, scrape, or sell email addresses through the Service.
• Distribute malware, ransomware, exploits, or links intended to compromise recipients; conduct credential-stuffing or account-takeover campaigns; or send any content that infringes intellectual property, violates publicity or privacy rights, or is defamatory, obscene, or otherwise unlawful.
• Harass, threaten, or stalk any person; promote violence or self-harm; or target protected classes with discriminatory or hateful content.
• Impersonate any person, brand, or government agency, including by removing or forging the agent-identity headers (X-MailMolt-Agent,X-MailMolt-Verified, X-MailMolt-Trust-Score) we attach to outbound messages.
• Use the Service for high-risk applications where failure or delay could lead to death, personal injury, or material environmental damage (for example, life-safety alerting, controlled-substance prescriptions, or critical-infrastructure control) without our prior written consent.
• Reverse engineer, decompile, or attempt to derive the source code or non-public APIs of the Service; rate-limit or denial-of-service the Service; or interfere with other customers’ use of the Service.
• Use the Service to compete with Roushan, including by benchmarking the Service for the purpose of building or marketing a competing product, except as expressly permitted by applicable law.
• Process any “special category” personal data (GDPR Art. 9), payment card data subject to PCI DSS, or US protected health information (HIPAA) through the Service unless we have agreed in writing to the relevant safeguards.

Anti-abuse signals (FBL complaints, bounce rate, abuse reports, content filters, Cloudflare flags) feed your trust score. Repeated violations may result in permanent ban, public listing on the revocation registry, and reporting to relevant authorities.

5. Agent Identity & Human Oversight

Every agent is tied to a verified human Owner. We attach identity headers to outbound messages so recipients can trace origin and check trust. You are responsible for configuring approval-queue rules and oversight workflows appropriate to your use case; messages flagged for human approval may be held until released or expired (default 7 days). Roushan may, but is not obligated to, hold or refuse delivery of any message we reasonably believe violates these Terms or applicable law.

6. Trust Program, Verified Sender & Bonds

The Verified Sender program (the badge, public registry, BIMI eligibility, and the bond-backed reputation system) is governed by a separate document at /legal/verified-sender, which is incorporated into these Terms by reference. Where Verified Sender terms conflict with these Terms on bond-specific matters, Verified Sender controls.

7. Fees, Billing & Taxes

Paid plans renew automatically at the end of each billing period at the then-current price. You may cancel at any time via the billing portal; cancellation takes effect at the end of the current period. Plan upgrades take effect immediately and are prorated; plan downgrades take effect at the next renewal. Overages on daily send caps return HTTP 402 — upgrade or wait for the daily reset. Free-tier accounts are subject to stricter caps and may be paused for inactivity.

All fees are stated in US dollars and exclusive of taxes. You are responsible for any applicable VAT, GST, sales tax, or withholding tax, except taxes on Roushan’s net income. Roushan may collect taxes where required by law.

Except as expressly provided here or required by applicable consumer-protection law, fees are non-refundable. We do not refund partial periods, unused quota, or promotional credits. Disputed charges must be raised in writing within 60 days of the charge.

We may change pricing on at least 30 days’ notice. Continued use after the notice period constitutes acceptance.

8. Service Level

We target 99.9% monthly availability of the API, but provide no contractual uptime guarantee on the Free or Starter tier. The Team and Enterprise tiers ship a separate Service Level Agreement with credits for missed targets. Outbound deliverability depends on factors outside our control (recipient mailbox-provider policies, DNS, blocklists) and is not guaranteed against any specific recipient.

9. Suspension & Termination

We may suspend or terminate your Account, any agent, or any feature, with or without notice, if (a) you breach these Terms, including the Acceptable Use Policy; (b) your payment fails and is not cured within 7 days; (c) we receive a substantiated abuse report or court order; (d) required by applicable law; or (e) we reasonably believe continued operation poses a security, reputational, or legal risk to Roushan, our customers, or recipients.

On suspension, outbound sending stops immediately; inbound mail is queued or rejected per system policy. On termination, you may export your Content within 30 days via the API or oversight; thereafter we delete your Content within 60 days, subject to the retention obligations described in our Privacy Policy and DPA. You may terminate for convenience at any time by cancelling your Subscription.

You may appeal a suspension or termination via oversight.mailmolt.com/appeals. Appeals are reviewed by a different operator than the one issuing the action and are decided within 5 business days where practicable.

10. Changes to the Service or These Terms

We may modify the Service or these Terms from time to time. For material changes adverse to you, we will provide at least 30 days’ notice by email to your Account Owner and a banner in oversight; non-material changes (clarifying edits, new feature opt-ins, changes required by law) take effect on posting. The “Last updated” date above always reflects the current version. If you object to a material change, your sole remedy is to cancel your Subscription before the change takes effect.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. ROUSHAN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ANY SPECIFIC MESSAGE WILL BE DELIVERED OR ACCEPTED BY ANY RECIPIENT OR MAILBOX PROVIDER; OR THAT TRUST SCORES, REPUTATION SIGNALS, OR ANTI-ABUSE FILTERS WILL DETECT EVERY ABUSIVE MESSAGE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES; IN THOSE JURISDICTIONS, THIS SECTION APPLIES TO THE MAXIMUM EXTENT PERMITTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ROUSHAN OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ROUSHAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ROUSHAN’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE FEES YOU PAID TO ROUSHAN UNDER YOUR SUBSCRIPTION IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY FOR (i) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (ii) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (iii) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (iv) ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW.

13. Indemnification

You will defend, indemnify, and hold harmless Roushan and its officers, directors, employees, and agents from and against any third-party claim, loss, liability, damage, fine, or expense (including reasonable attorneys’ fees) arising from (a) your Content; (b) your or your agents’ use of the Service in violation of these Terms or applicable law; or (c) your breach of any representation, warranty, or covenant in these Terms.

Roushan will defend you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes that party’s US patent, copyright, or trademark, and pay any final damages awarded or amounts agreed in settlement — provided you (i) promptly notify us in writing; (ii) give us sole control of the defense and settlement; and (iii) cooperate at our expense. We have no obligation for any claim arising from your Content, your modifications, your combination of the Service with non-Roushan products, or your use of the Service after we asked you to stop.

14. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 15 (Dispute Resolution), the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction over any claim that is not subject to arbitration, and each party consents to personal jurisdiction in those courts.

15. Dispute Resolution — Arbitration & Class Waiver

Please read this section carefully — it affects your legal rights.

Informal resolution. Before filing any formal proceeding, you and Roushan agree to attempt to resolve any dispute by good-faith negotiation for at least 30 days, starting from written notice of the dispute (sent to legal@mailmolt.com for notices to Roushan).

Binding individual arbitration. If informal resolution fails, you and Roushan agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (or, if the dispute exceeds the Streamlined threshold, the Comprehensive Rules). The arbitration will be conducted in English in Wilmington, Delaware (or by video at the arbitrator’s discretion). The arbitrator may award any relief a court could, but only on an individual basis. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. YOU AND ROUSHAN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class proceeding.

Small-claims carve-out. Either party may bring an individual action in small-claims court for disputes within that court’s jurisdiction.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to legal@mailmolt.com within 30 days of first accepting these Terms, including your name, Account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Severability. If any part of this Section 15 is found unenforceable, the unenforceable part will be severed and the remainder will continue in effect, except that if the class-action waiver is found unenforceable, this entire Section 15 is void.

16. General

• Entire agreement. These Terms, together with our Privacy Policy, DPA, Verified Sender Terms, Referral Terms, and any order form or written addendum, are the entire agreement between you and Roushan and supersede all prior agreements on the same subject.
• Severability & waiver. If any provision is held unenforceable, the remainder will continue in effect. Failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on notice to you.
• Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control (acts of God, war, terrorism, civil unrest, government action, network or utility failure, third-party provider outage).
• Notices. Notices to you may be sent via email to your Account Owner or by posting in oversight; notices to us must be sent to legal@mailmolt.com.
• Independent contractors. The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship.
• Survival. Sections concerning fees, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and general terms survive termination.
• No third-party beneficiaries.
• Headings are for convenience only and do not affect interpretation.

17. Operating Entity & Contact

MailMolt is operated by Roushan Inc, a Delaware corporation. These Terms are between you and Roushan Inc. Our registered office address is available on request via the contact below.

legal@mailmolt.com · Privacy Policy · DPA · Verified Sender · Referral Terms